Returns & Exchanges

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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Purchasing Products

Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways: (a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product. (b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.
From the product page (see above), choose the color and size you need. Then add the item to your shopping bag. If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing: login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest. Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details. Payment. Select the payment method and submit your order. Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it. As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.
Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag. If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.
We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.
We offer a sizing chart on each product page to show various international conversions.

Purchasing Gifts

Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature Kummel gift boxes with green ribbons. You can add a personal message by clicking the Gift option during checkout.

Delivery & Shipping

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address. Within UAE: We ship using Aramex and your order should arrive within one to three business days. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account. Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.
Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at info@stefanoborella.ae or by phone Monday through Saturday from 10:00 AM to 12:00 AM by dialing Customer Service +971 43 446 660
Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.
Unfortunately not, so please make sure you provide a suitable delivery address.
Each item in your order will be delivered in one of our signature Maroon colored gift boxes.
All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.
Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order. For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at info@stefanoborella.ae or by phone Monday through Saturday from 10:00 AM to 12:00 AM by dialing Customer Service +971 43 446 660

Taxes, Duties & Restrictions

Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.

Orders Shipped to Ukraine
There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

Orders Shipped to Japan
For orders shipped to Japan, any taxes and duties are calculated according to the value of your order and your shipping destination. Any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

Customer Service

Trade name: Stefano Borella Phone number: +971 43 44 6660 Email: info@stefanoborella.ae Physical address: Jumeirah 1, Dubai, United Arab Emirates

Returns & Exchanges

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly. For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.
The original purchaser can arrange a free exchange or return of any item bought through our website in three simple steps, which are described in the applicable Terms of Sale and summarized as follows: Trade name: Stefano Borella Phone number: +971 43 44 6660 Email: info@stefanoborella.ae Physical address: Jumeirah 1, Dubai, United Arab Emirates Please note that we will inspect all returned merchandise to ensure it complies with our Terms of Sale. We will then promptly exchange the goods or issue a refund to the original credit card or bank account used for the purchase (for more details, see the Conditions of Return or Exchange below). All return shipments are provided free of charge. The return process for gifts is described below. In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information. Please note that the bank account provided for reimbursement must be the same as the one used for the original purchase. The procedure for returning items shipped to Russia is available in the dedicated section.
It is not possible to return or exchange items purchased on stefanoborella.ae in our stores. If you need information on how to return or exchange, please refer to the return & exchange policy.
Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team: Trade name: Stefano Borella Phone number: +971 43 44 6660 Email:info@stefanoborella.ae Physical address: Jumeirah 1, Dubai, United Arab Emirates The return process for items bought by the original purchaser is described above.
You may return or exchange (for color or size) any item purchased through the Stefano Borella website within fourteen (14) days after receiving the products. The above policy applies only to products purchased on our website (www.stefanoborella.ae). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or for goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.
You may return any product purchased by you or received as a gift, in any Stefano Borella store of your choice (Store Locator) in the country of purchase, within 14 days post-purchase. Returning your purchased products in our store is free and can be done in 2 easy steps: Bring your products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the receipt that you received with the original purchase, to a Stefano Borella store. A store representative will check the products to ensure they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in our Terms and Conditions, then the requested return will be accepted. The store representative will explain the different options for you to choose from for returning your products. In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the products are fraudulent, we will not be able to accept the return. For items purchased in department stores or shop-in-shops, please refer to the Terms & Conditions displayed on the original receipt.

Privacy & Security

We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.
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